Our Infrastructure Management (IM) services allow customers the flexibility to outsource all or some of the operations related to the last phase in the life cycle of information systems. Our customers can opt to contract some or all of the components in this service:
Handles dealings with customers, works to meet expectations, reports on activities and negotiates any changes in the service. The tasks of quality follow-up and organization of the service are also included in this component.
We offer solutions for reception, recording, scaling and follow-up of queries, incidences and demands related to a company´s IS.
We provide micro-computer support for workstations, including PCs, laptops, workstations, PDAs, printers, scanners or any other peripheral.
We provide the first level of system support, tools and applications.
We have solutions for maintaining network and security infrastructures.
We offer global management of platforms – both centralized and distributed – and the tools and applications that run on them.
